Your right of withdrawal

Delay & Fees

Products must be returned to Fashion Center within 14 days from the date of shipment.

Delay in case of defective product: Any defective product must be reported no later than 72 hours after receipt of the order, or the fault will be attributed to misuse of the customer.

Return charge: at the customer's expense, unless it is an error from Fashion Center stores

Refund: returned products will be refunded within 7 to 10 days.

terms

1) Products must be returned in their original condition without having been worn and must be in their original packaging.

2) Products sold in packages must be returned in their original package, with the same distribution of sizes and colors as described in the product sheets on: fashioncenterparis.com.

3) The right of withdrawal does not apply to unsold items of an open package.

4) Download below a withdrawal form, which must be attached to your return package and accompanied by a copy of the invoice.

How?

In case of defective product:

1) Log in to your account. Access the online contact form by clicking here.

2) In your message, please send us the reference AND a photo for each product concerned.

(If the problem concerns products from several different wholesalers, please send a message for each store, therefore communicating in each message only the products of the same store)

3) Your message will be forwarded to the relevant store who will look at the problem you have reported.

4) We will refund within 24H / 48H after receipt of your message.

If the store decides to recover the defective product(s), we will send you a prepaid label for a free return.

 

In case of shipping error:

1) Log in to your account. Access the online contact form by clicking here.

2) In your message, please send us the reference AND a photo of each product.

(If the problem concerns products from several different wholesalers, please send a message for each store, therefore communicating in each message only the products of the same store)

3) We will email you a prepaid label for free return.

4) After receiving your return package, we will refund within 5 to 7 working days

 

All other cases:

1) Download and fill out the return form clearly.

2) Send us by mail the return form.

3) We will confirm that you can return within 48 hours.

4) After receiving your confirmation email, you can send your package back.

Address for return package

FashionCenterParis.com

Fashion Center Shopping Center

70 Avenue Victor Hugo

Lot 149, 1st floor

93300 Aubervilliers

Return form

In any case, the return form is mandatory to the processing of your return package.

Please download it by clicking here

The bottom part of the form is to be cut and paste, visibly, on your return package.